The following represents some of the common inquiries regarding LinuxCBT | UnixCBT:

1. Why are LinuxCBT | UnixCBT right for me or my organization?
2. What objectives are covered by LinuxCBT | UnixCBT?
3. How do I know that I'm receiving high-quality training?
4. How do LinuxCBT | UnixCBT compare with traditional training methods?
5. Can LinuxCBT | UnixCBT be used to prepare for industry recognized certifications?
6. What is included in the package?
7. Which distributions of Linux/Unix are featured in LinuxCBT | UnixCBT?
8. Are LinuxCBT | UnixCBT appropriate for Windows Administrators/Engineers?
9. Why so much content compared to our competitors?
10. Is additional Linux/Unix training recommended along with LinuxCBT | UnixCBT?
11. Is there a Network Infrastructure Diagram of the environment used throughout LinuxCBT | UnixCBT?
12. Is there a Guarantee policy?
13. What is the licensing policy?
14. What is the upgrade policy?
15. What is the industry outlook for Linux, Unix and Open Source applications?
16. Who is using LinuxCBT | UnixCBT to train their IT employees?
17. Can LinuxCBT | UnixCBT be shared throughout my organization via the network?
18. What methods of payment are accepted?
19. Are academic | government discounts available?
20. How do I submit a purchase order?
21. Can LinuxCBT | UnixCBT be downloaded?
22. I've e-malied Team LinuxCBT and have yet to receive a response. What happened? (SPAM)

Q1. Why are LinuxCBT | UnixCBT right for me or my organization?

A1. Simple! Most training solutions (on and offline) are inadequate for today's challenging business environments, which extend far beyond certification. LinuxCBT | UnixCBT are comprehensive, realistic, and, cost-effective. Consequently, after using our CBTs, you will feel confident in implementing and supporting production solutions for businesses.

LinuxCBT and UnixCBT do not focus exclusively on certification preparation. Both product lines employ a holistic approach via many in depth examples. The essential open-source tools and applications that many organizations are adopting are covered. Other certification-oriented training simply do not provide this level of detail.

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Q2. What objectives are covered by LinuxCBT | UnixCBT?

A2. LinuxCBT and UnixCBT cover in great detail Linux client and server management, Unix client and server management, and, a plethora of other critical Open Source applications and technologies, which are required by any competent Linux/Unix Administrator/Engineer to succeed in business. In addition, LinuxCBT | UnixCBT help you to prepare for the following certifications:

• CompTia® Linux+®
• RHCT® (Red Hat® Certified Technician)
• RHCE® (Red Hat® Certified Engineer)
• CLP® & CLE®
• LPIC® all levels
• SCSA® (Sun Certified Systems Administrator)

For in-depth LinuxCBT | UnixCBT information and syllabi, please see our LinuxCBT products page.

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Q3. How am I assured that I'm receiving high-quality training?

A3. LinuxCBT | UnixCBT are used by well-known organizations. Our instructor, Dean Davis, has extensive Linux/Cisco/Microsoft/Novell/Solaris/Open Source/Scripting experience, many industry certifications, is passionate about technology and delivers the material thoroughly and enthusiastically. Over 35 hours of hassle-free demos reinforces the aforementioned. In addition, all examples are performed on production, Internet and Intranet-based equipment. Consequently, changes that are made during the CBT, affect real servers and real users. The lessons constantly reference the Internet for current downloads of relevant applications, installations, upgrades, fixes, patches, clear-text and encrypted communications, etc. Based on our customer's feedback, other CBTs and traditional training courses fall short of LinxCBT | UnixCBT.

LinuxCBT | UnixCBT offer the most extensive Linux|Unix|Open Source objectives, at a more than reasonable price-point, in the industry. LinuxCBT | UnixCBT cover real applications; not just a list of objectives required for certification. After all, savvy hiring managers know better than to hire paper-based, or book-certified candidates. With LinuxCBT | UnixCBT, you will develop the expertise and confidence necessary to administer Linux, Unix and Open Source technologies, and deploy and manage business-critical applications. For more information, see the products page for syllabi.

Q4. How do LinuxCBT | UnixCBT compare to traditional training methods?

A4. Based on our experiences of attending many Microsoft/Cisco/Solaris/Linux classes over the years, we are convinced that CBT's are a more cost effective and beneficial method of learning and retaining technology information. LinuxCBT | UnixCBT also serve as perpetual references for future projects, refresher or pursual of certification. This is something that traditional classrooms cannot do.

Here are some of the reasons why training schools, even the well known ones, cannot compete with LinuxCBT | UnixCBT's cost-performance ratio:

• Be prudent and do your homework. Most, if not all, training schools target and promise dreams of IT certification and lucrative careers after sitting the course and obtaining certification. In today's hostile environment, this is no longer a reality! Existing and aspiring Linux|Unix|Open Source Admins/Engineers have to be vigilant about acquiring, maintaining and practicing their education in order to be knowledgeable and marketable.
• Many instructors simply lack the skills necessary to deliver effective training.
• Typical class sizes usually do not permit personalization of pace and inquiries by various levels of students. LinuxCBT addresses this concern by delivering a much deeper curriculum.
• Many instructors simply read from the book without illustrating real-world applications and scenarios to backup their teachings!
• Classrooms are usually not designed to test real-world applications. They're limited in scope to the objectives of the target certification. Most certifications are not inline with critical business skills. LinuxCBT demonstrates critical business-skills!
• Traditional training schools are expensive. Some average $2500 for a 3-day Linux Server Management course and $1500 for a 2-day Linux Client Management course. In our opinion, Linux server management cannot be taught and fully comprehended in 3-days. It is simply impossible! Boot camps are the closest attempt at rapid training. However, they also target specific certifications. Smart IT hiring managers know the truth about boot camps and schools that target certification without laying the proper Linux foundation. They will not hire you without a solid background! LinuxCBT provides the proper background and more.
• Training institutions have much higher overhead. Consequently, their prices are significantly higher. LinuxCBT | UnixCBT are affordable because our overhead is extremely low. We intend to keep it this way in order to retain loyal customers and focus entirely on the operating environment that we love; Linux/Unix.
• Simply compare the LinuxCBT | UnixCBT objectives with traditional training institutions and other CBT objectives and you'll see that LinuxCBT | UnixCBT offer much greater value and ROI.

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Q5. Can LinuxCBT | UnixCBT be used to prepare for industry recognized Linux certifications?

A5. Absoultely! LinuxCBT | UnixCBT helps prepare you for the challenges included on the following exams:

• CompTia® Linux+®
• RHCT® - RedHat® Certified Technician
• RHCE® - RedHat® Certified Engineer
• CLP® & CLE®
• SCSA® - Sun Certified Systems Administrator

Although both product lines (LinuxCBT | UnixCBT) are great tools for preparing for certification, they should be used to develop and/or enhance real-world Linux|Unix|Open Source systems administration skills. From our perspective, and most hiring managers', certification means little if you are unable to apply business-critical technologies, in pressure-filled environments, confidently. Our competitors focus on certification. We focus on teaching critical Linux|Unix|Open Source skills.

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Q6. What is included with LinuxCBT | UnixCBT?

A6. LinuxCBT | UnixCBT are available in the following editions:

• LinuxCBT IPv6 Edition
  • 1-DVD - 17 hours of training

• LinuxCBT EL-5 Edition
  • 1-DVD - 40 hours of training

• LinuxCBT feat. Debian4x Edition
  • 1-DVD - 45 hours of training

• LinuxCBT feat. SUSE® 10 Ent. Edition
  • 1-DVD - 40 hours of training

• UnixCBT feat. Solaris® 10 Edition
  • 1-DVD - 65 hours of training

• LinuxCBT DBMS Edition feat. MySQL®
  • 1-DVD - 30 hours of training

• LinuxCBT Security Edition - /Basic|Proxy|Firewall|SELinux|NIDS|PackCapAnal|PAM|OpenSSHv2|OpenPGP/
  • 1-DVD - 89 hours of training

• LinuxCBT Basic Security Edition
  • 1-DVD - 10 hours of training

• LinuxCBT Proxy Edition feat. Squid
  • 1-DVD - 10 hours of training

• LinuxCBT Firewall Edition feat. IPTables
  • 1-DVD - 10 hours of training

• LinuxCBT SELinux Edition
  • 1-DVD - 10 hours of training
    

• LinuxCBT NIDS Edition feat. Snort®
  • 1-DVD - 12 hours of training
    

• LinuxCBT Packet | Capture | Analysis Edition feat. Ethereal®
  • 1-DVD - 8 hours of training
    
  • Download Only

• LinuxCBT PAM Edition (Pluggable Authentication Modules)
  • 1-DVD - 6 hours of training
    
  • Download Only

• LinuxCBT OpenSSHv2 Edition (Open Secure Shell version 2)
  • 1-DVD - 14 hours of training
    

• LinuxCBT feat. OpenPGP Edition (GPG)
  • 1-DVD - 9 hours of training
    

• LinuxCBT Samba Edition
  • 1-DVD - 13 hours of training
    

• LinuxCBT EL-4 Edition (Focuses on RedHat® Enterprise 4)
  • 1-DVD - 65 hours of training
    

• LinuxCBT Mail Edition Includes: /Sendmail v8 Edition|Postfix|qmail/
  • 3-CDs - 40 hours of training
    

• LinuxCBT Sendmail v8 Edition
  • 1-CD - 13.5 hours of training

• LinuxCBT Postfix Edition
  • 1-CD - 13.5 hours of training

• LinuxCBT qmail Edition
  • 1-CD - 13 hours of training

• LinuxCBT feat. SUSE® 9 Enterprise Edition
  
  • 5-CD - 75 hours of training

• LinuxCBT Classic Edition (Focuses on RedHat® 9 & Enterprise 3 Editions)
  • 1-DVD - 75 hours of training

• LinuxCBT feat. Debian3x Edition
  • 5-CDs - 45 hours of training

• LinuxCBT Scripting Edition Includes: /BASH|Perl|Python|PHP|RegEx|Awk-Sed Editions/
  • 1-DVD - 68 hours of training

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Q7. Which Linux | Unix distributions are used in LinuxCBT | UnixCBT?

A7. LinuxCBT | UnixCBT focus on Debian®|RedHat®|SUSE®|Solaris® distributions/flavors of Linux|Unix.

Q8. Are LinuxCBT | UnixCBT appropriate for Microsoft® Windows® Administrators/Engineers?

A8. Absolutely! At this stage in Linux|Unix|Open Source development and deployment, most Windows® Administrators/Engineers are faced with adopting and potentially fully migrating their data-center back-ends to Linux|Unix|Open Source. Furthermore, our instructor, Dean Davis, has extensive experience with all flavors of Windows®. Consequently, many of the topics covered by LinuxCBT | UnixCBT include the equivalent functionality in Windows® (NT®/2000/XP®/2003/Vista®). For example:

1. Installation
   
2. User Management
   
3. Log Management
4. Application deployment
5. Web Services
6. Security

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Q9. Why so many CDs/DVDs, videos and hours compared to our competitors?

A9. LinuxCBT | UnixCBT are comprehensive solutions for the following classes of users:

1. Linux|Unix|Open Source Administrators/Engineers
   
2. Aspiring Linux|Unix|Open Source Administrators/Engineers
   
3. Microsoft® Windows® Administrators/Engineers
   
4. Mid-level managers seeking clarity on Linux|Unix|Open Source technologies
   
5. Organizations seeking to train existing Administrators/Engineers
   
6. Career changers seeking a solid Linux|Unix|Open Source foundation
   

Simply evaluate our competitors' offerings (online and offline) and you'll quickly acquiesce that LinuxCBT | UnixCBT are unparalleled in ROI.

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Q10. Is additional Linux|Unix|Open Source training recommended after LinuxCBT | UnixCBT?

A10. LinuxCBT | UnixCBT are comprehensive. However, different perspectives will strengthen your position.

Q11. Is there a Network Infrastructure Diagram of the environment used throughout LinuxCBT | UnixCBT?

A11. Where pertinent, each LinuxCBT | UnixCBT training edition covers the employed topology.

Q12. Is there a guarantee policy?

A12. Unlike our competitors, we do not provide superficial guarantees. There are no guarantees in life, however, you increase the odds of success in this industry, as with any, by being prudent, diligent, vigilant, committed, and willing to network. Here is a list of reasons why we believe many of our competitors are misleading you with guarantees:

1. Read their guarantee policies carefully! It is essentially a probability game that they are more than likely to win. Our competitors typically offer money back guarantees if you fail a certification exam twice during or after a six-month window. This is simply unrealistic. These conditions are unlikely to occur for serious IT students.
   
   
2. If you fail an IT certification exam within the terms alloted by other training vendors, it probably means that their tool was inadequate and did not prepare you thoroughly for the challenges on the exam and more importantly, the challenges in the business world. It may also mean that you are not prepared.
   
   
3. Remember, IT certification means little if you do not have a solid background. We have heard many horror stories of people who get hired because of certification credentials and eventually terminated because their experience levels were misleading, essentially overselling themselves. The best way to gain Linux|Unix|Open Source IT knowledge is to learn from professionals and apply that knowledge as often as possible.
   
   

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Q13. What is the licensing policy for LinuxCBT | UnixCBT?

A13. LinuxCBT | UnixCBT include a software license manager and are licensed on a single-computer, 5-computer or network (shared license) basis. Each single-computer license entitles you to 2-computer licenses, so you may run LinuxCBT | UnixCBT on a work computer and a laptop or home computer.

After installation of LinuxCBT | UnixCBT, you will be prompted by the license manager to generate a key, which is unique to your computer. Once generated, you must e-mail the unique key to Licenses@LinuxCBT.com, and we will promptly generate an authorization key to unlock the product. The license manager mechanism protects you or your organization from copyright infringement inquires, consequently rendering you or your organization compliant with our policy.

Additional computer-based or network user-based licenses can be purchased at a discount by contacting sales@LinuxCBT.com.

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Q14. What is the upgrade policy?

A14. We realize that Linux|Unix|Open Source technologies evolve rapidly, although premised on decades-old proven technology. Consequently, we are committed to at least quarterly releases in order to keep pace with developments. Existing customers will be offered discounts upon request.

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Q15. What is the industry outlook for Linux, Unix and Open Source technologies?

A15. Read the BusinessWeek article and you'll understand the benefits that Linux|Unix|Open Source provide. BusinessWeek Linux Article

Q16. Who is using LinuxCBT | UnixCBT to train their IT employees?

A16. Foreign governments, finance institutions, universities, non-profits, engineering firms, IT consulting firms, and many others.

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Q17. Can LinuxCBT | UnixCBT be be shared throughout my organization via the network?

A17. LinuxCBT | UnixCBT can be shared on a network server providing the appropriate licenses have been purchased. Contact sales for details.

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Q18. What methods of payment are accepted?

A18. We accept American Express, Visa, MasterCard, PayPal, Discover, authorized purchase orders, and checks.

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Q19. Are academic | governement discounts available for students and institutions (Primary/Secondary/Tertiary/etc.)?

A19. Proof of academic | governement status is required (Student ID/etc.). Below is the academic pricing schedule:

E-mail sales@LinuxCBT.com or sales@UnixCBT.com for offer details and instructions.

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Q20. How do I submit a purchase order?

A20. Please contact us @ + (888) 573.4943 to confirm the order specifics and then fax the purchase order to +1 (888) 573.4943 (USA) OR +1 (203) 604.8028 (International OR USA)
Once received, order processing will begin and we will contact the appropriate party via e-mail and/or voice.

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Q21. Can LinuxCBT | UnixCBT be downloaded?

A21. LinuxCBT | UnixCBT can be downloaded. Shortly after purchase, we will confirm your purchase. Once confirmed, we will send you download information via e-mail to obtain the LinuxCBT | UnixCBT ISO image(s).

Note: Most LinuxCBT | UnixCBT ISO images are >2GB (consult each product's syllabus), and can take hours to download, depending on your connection speed.

Q22. I've e-mailed Team LinuxCBT and have yet to receive a response. What happened? (SPAM)

A22. We make every attempt to respond to inquiries the same business day. However, users of public e-mail services, GMAIL in particular, will not receive messages from LinuxCBT to their 'Inbox', which appears as though we have not responded. GMAIL consistently labels our correspondences as SPAM, consequently sending mails from LinuxCBT to the 'Spam' folder.

The Google-suggested workaround is to find messages from LinuxCBT in the 'Spam' folder and label them as 'Not Spam'. This will move the message(s) to your 'Inbox' and allow subsequent messages to flow. Additionally, you may add 'sales@LinuxCBT.com' and 'support@LinuxCBT.com' to your 'Contacts' list (address book) and GMAIL will always deliver the message directly to your 'Inbox' from those senders.

For more information from GMAIL, please read the following URL:
http://mail.google.com/support/bin/answer.py?answer=9008&topic=12852

If you have sent us an inquiry via e-mail and have not received a response within one business day, please follow-up with a phone call to us.

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